Visitor Guidance

All visits MUST be pre-booked through our online booking system: https://outlook.office365.com/owa/calendar/FarthingsResidentialCareHome@ashallcare.co.uk/bookings/

 

Bedroom, Marquee & Garden Visits

  • Every resident care nominate unlimited ‘named visitors’ who will be able to enter the care home for regular visits (up to 2 at a time and only 2 on any one day).
    • Names, addresses and phone numbers of the named visitors must be given to the Registered Manager prior to any visits taking place.
  • A visitor questionnaire is to be completed before coming into the Home and the visit must not take place if the visitor has:
    • any coronavirus symptoms; high temperature, cough or loss of taste or smell
    • been in contact with someone who is covid positive
    • been instructed to self-isolate by NHS Test and Trace
  • A Coronavirus Lateral Flow Test (LFT) must have been conducted on the day of the visit. These can be provided and taken at Farthings or can be taken home to conduct prior to visiting.
    • It is a legal requirement for LFT’s to be logged on the government website https://www.gov.uk/report-covid19-result utilising Farthings Unique Organisation Number (UON) 10122059 and evidence of negative result MUST be seen prior to entry to the Home.
  • Full PPE MUST be worn at all times throughout the visit, this includes, IIR facemask, apron and gloves all of which will be provideds.
  • The visitor will be escorted to the marquee or residents bedroom.
  • Visitors are politely requested to maintain strict social distancing from other residents, visitors and staff at all times.
  • Staff will return to escort visitors out of the Home at the end of the visiting time or visitors can press the residents call bell to request to be escorted out.

Gate, Window, Garden & Virtual Visits

  • Additional friends and family are able to have gate, garden, window or virtual visits but they must still be booked via the above booking link
  • The resident will be ready waiting for the visit to take place at the booked time
  • A face covering must still be worn if conducting a gate visit along with full PPE if having a garden visit and strict social distancing must still be adhered to
  • During a window visit the window must remain closed
  • Virtual visits will be supported by a member of staff if required

Visits Outside of the Home

  • Any visits being conducted outside of Farthings MUST be discussed with the Registered Manager beforehand, this is to enable a Risk Assessment to be carried out and to establish whether any isolation will be required upon return to the Home.

Welcoming new residents through safe admissions

We continue to welcome new residents to our home using our robust covid-secure admission process, whilst protecting those who already live with us and offering safe visiting opportunities.

We specialise in providing care to older people and as a small care home with 22 en-suite bedrooms our team really get to know all residents, understand their needs, and encourage social friendships amongst residents living at Farthings.

We have a robust admission process in place to enable us to offer a safe and compassionate start to living within our care home.

The government guidelines were amended on 18 June 2021 and as such we too have amended our processes inline with differing scenarios as follows:

 

A Pre-Planned Admission from the Community

In order to follow this process the individual must satisfy the below requirements:

  • Be fully vaccinated (plus 3 weeks wherever possible) – evidence will be required
  • The local guidance from the Director of Public Health about community transmission of variants of concern is followed
  • No known contact with a COVID-positive person
  • We will take into consideration the current circumstances at home in terms of risk
  • An enhanced testing regime is followed, which consists of PCR prior to admission (within 72-hours), a PCR test on day of admission (day 0) and a further PCR test 7 days following admission (day 7) and daily rapid lateral flow testing until the results of the day 7 PCR have been received

 

Discussions: will take place prior to any admission with the home’s Registered Manager, this may be with yourself or a loved one.  This is to gain an overview of your current care needs and requirements.

Assessment: if it is likely we would be able to meet your specific needs the Registered Manager will arrange a Pre-Admission Assessment.  This is to meet you, discuss what your needs are and how you would like to be cared for.  It will also enable us to give you and your loved ones more information about our home and the facilities we have available to you.  Ordinarily, dependant on circumstance, this would take place face-to-face but rest assured all of our staff are vaccinated, tested three times per week and would be wearing all the necessary Personal Protective Equipment (PPE) for your safety.

Time: after initial discussions and assessments our prospective residents are given time to consider their decision, possibly alongside their loved ones.  Once a decision has been made please get in touch with the Registered Manager again who will work alongside you to arrange your admission at a time which is convenient to yourself, this could be the same day, in a couple of days or in a few weeks’ time, it is your choice.

Testing: we will provide a PCR coronavirus test which is to be completed within 72-hours before moving into the home and returned a negative result.  A further PCR will be required on the admission day (day 0) and on day 7.  In addition, rapid lateral flow tests will be required daily until the results of the day 7 PCR has been received.

Moving In: you are welcome to bring any personal effects to help you feel at home.  All our rooms are en-suite, and are equipped with a bed, bedside table, chest of drawers, wardrobe, chair, and a television.  You are welcome to bring a named visitor with you to help you settle in, they must follow the current visiting guidance which will be discussed prior to admission.

Settling In: a full Care Plan will be developed with you; this will include all the information the staff need to ensure they care for you how you would like to be.  In addition, the Activities Co-ordinator will spend some time getting to know you and will arrange tailored activities for your interests.  You are welcome to have visitors in line with the visitor guidance.

 

An Admission from Hospital, an Interim Care Facility, another Care Home, an Emergency Community Admission or a Community Admission unable to satisfy the requirements detailed above

 

Discussions: will take place prior to any admission with the home’s Registered Manager, this may be with yourself, a loved one or a healthcare professional.  This is to gain an overview of your current care needs and requirements.

Assessment: if it is likely we would be able to meet your specific needs the Registered Manager will arrange a Pre-Admission Assessment.  This is to meet you, discuss what your needs are and how you would like to be cared for.  It will also enable us to give you and your loved ones more information about our home and the facilities we have available to you.  Ordinarily, dependant on circumstance, this would take place face-to-face but rest assured all of our staff are vaccinated, tested three times per week and would be wearing all the necessary Personal Protective Equipment (PPE) for your safety.

Time: after initial discussions and assessments our prospective residents are given time to consider their decision, possibly alongside their loved ones.  Once a decision has been made, please get in touch with the Registered Manager again who will work alongside you to arrange your admission at a time which is convenient to yourself, this could be the same day, in a couple of days or in a few weeks’ time, it is your choice.

Testing: we will provide a PCR coronavirus test which is to be completed within 72-hours before moving into the home and returned a negative result.  A further PCR will be required on the day of admission (day 0) and again on day 12.

Moving In: you are welcome to bring any personal effects to help you feel at home.  All our rooms are en-suite, and are equipped with a bed, bedside table, chest of drawers, wardrobe, chair, and a television.  You will receive 14-days of in-room care from admission.  If you have an essential care giver, they will be able to help you settle in and visit throughout your 14-days of in-room care, subject to the necessary visiting requirement.

Settling In: a full Care Plan will be developed with you; this will include all the information the staff need to ensure they care for you how you would like to be.  In addition, the Activities Co-ordinator will spend some time getting to know you and will arrange tailored activities for your interests.  Once you have received in-room care for 14-days and received a negative coronavirus test result from your day 12 PCR swab you will be able to meet the rest of the Farthings family and explore the home.

 

Every admission is different and above outlines some key stages throughout the admission process, however they are adaptable for everyone’s individual situations.  A thorough risk assessment will be carried out prior to any admission and the requirements for admission will be fully explained beforehand.

 

If you are considering care for yourself or your loved one, please call our friendly team who will be more than willing to answer any questions you may have, 01777 838 219, alternatively you can email info@ashallcare.co.uk.


Disability Confident Committed

We are proud to be part Disability Confident, a Government scheme which encourages employers to create a movement of change and think differently about disability, to take action to improve how we recruit, retain and develop disabled people.

 

At Ashall Care we commit to the following:

  1. Ensuring our recruitment process is inclusive and accessible, we will do this by:
    • ensuring against discrimination
    • making job adverts accessible
    • providing information in accessible formats
    • accepting applications in alternative formats
  1. Communicate and promote vacancies, we will do this by:
    • advertising vacancies through a range of channels, and we will use our Disability Confident badge to make sure potential applicants know we are an inclusive employer
    • getting advice and support from Jobcentre Plus, Work and Health Programme providers, recruiters and our local disabled people’s user led organisations (DPULOs)
    • we will review our current recruitment processes
  1. Offer an interview to disabled people
    • We will encourage applications by offering an interview to an applicant who declares they have a disability who meets the minimum criteria for the post advertised.
  1. Anticipate and provide reasonable adjustments as required
    • As an employer we have a duty under he Equality Act 2010 to make ‘reasonable adjustments’ in the workplace where a disabled person would otherwise be put at a substantial disadvantage compared with their colleagues.
  1. Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work.

Disability Confident Certificate - 08.07.21-04.07.24


Welcoming new residents through safe admissions

We continue to welcome new residents to our home using our robust covid-secure admission process, whilst protecting those who already live with us and offering safe visiting opportunities.

We specialise in providing care to older people and as a small care home with 22 en-suite bedrooms our team really get to know all residents, understand their needs, and encourage social friendships amongst residents living at Farthings.

We have a robust admission process in place to enable us to offer a safe and compassionate start to living within our care home.

The government guidelines were amended on 18 June 2021 and as such we too have amended our processes inline with differing scenarios as follows:

 

A Pre-Planned Admission from the Community

In order to follow this process the individual must satisfy the below requirements:

  • Be fully vaccinated (plus 3 weeks wherever possible) – evidence will be required
  • The local guidance from the Director of Public Health about community transmission of variants of concern is followed
  • No known contact with a COVID-positive person
  • We will take into consideration the current circumstances at home in terms of risk
  • An enhanced testing regime is followed, which consists of PCR prior to admission (within 72-hours), a PCR test on day of admission (day 0) and a further PCR test 7 days following admission (day 7) and daily rapid lateral flow testing until the results of the day 7 PCR have been received

 

Discussions: will take place prior to any admission with the home’s Registered Manager, this may be with yourself or a loved one.  This is to gain an overview of your current care needs and requirements.

Assessment: if it is likely we would be able to meet your specific needs the Registered Manager will arrange a Pre-Admission Assessment.  This is to meet you, discuss what your needs are and how you would like to be cared for.  It will also enable us to give you and your loved ones more information about our home and the facilities we have available to you.  Ordinarily, dependant on circumstance, this would take place face-to-face but rest assured all of our staff are vaccinated, tested three times per week and would be wearing all the necessary Personal Protective Equipment (PPE) for your safety.

Time: after initial discussions and assessments our prospective residents are given time to consider their decision, possibly alongside their loved ones.  Once a decision has been made please get in touch with the Registered Manager again who will work alongside you to arrange your admission at a time which is convenient to yourself, this could be the same day, in a couple of days or in a few weeks’ time, it is your choice.

Testing: we will provide a PCR coronavirus test which is to be completed within 72-hours before moving into the home and returned a negative result.  A further PCR will be required on the admission day (day 0) and on day 7.  In addition, rapid lateral flow tests will be required daily until the results of the day 7 PCR has been received.

Moving In: you are welcome to bring any personal effects to help you feel at home.  All our rooms are en-suite, and are equipped with a bed, bedside table, chest of drawers, wardrobe, chair, and a television.  You are welcome to bring a named visitor with you to help you settle in, they must follow the current visiting guidance which will be discussed prior to admission.

Settling In: a full Care Plan will be developed with you; this will include all the information the staff need to ensure they care for you how you would like to be.  In addition, the Activities Co-ordinator will spend some time getting to know you and will arrange tailored activities for your interests.  You are welcome to have visitors in line with the visitor guidance.

 

An Admission from Hospital, an Interim Care Facility, another Care Home, an Emergency Community Admission or a Community Admission unable to satisfy the requirements detailed above

 

Discussions: will take place prior to any admission with the home’s Registered Manager, this may be with yourself, a loved one or a healthcare professional.  This is to gain an overview of your current care needs and requirements.

Assessment: if it is likely we would be able to meet your specific needs the Registered Manager will arrange a Pre-Admission Assessment.  This is to meet you, discuss what your needs are and how you would like to be cared for.  It will also enable us to give you and your loved ones more information about our home and the facilities we have available to you.  Ordinarily, dependant on circumstance, this would take place face-to-face but rest assured all of our staff are vaccinated, tested three times per week and would be wearing all the necessary Personal Protective Equipment (PPE) for your safety.

Time: after initial discussions and assessments our prospective residents are given time to consider their decision, possibly alongside their loved ones.  Once a decision has been made, please get in touch with the Registered Manager again who will work alongside you to arrange your admission at a time which is convenient to yourself, this could be the same day, in a couple of days or in a few weeks’ time, it is your choice.

Testing: we will provide a PCR coronavirus test which is to be completed within 72-hours before moving into the home and returned a negative result.  A further PCR will be required on the day of admission (day 0) and again on day 12.

Moving In: you are welcome to bring any personal effects to help you feel at home.  All our rooms are en-suite, and are equipped with a bed, bedside table, chest of drawers, wardrobe, chair, and a television.  You will receive 14-days of in-room care from admission.  If you have an essential care giver, they will be able to help you settle in and visit throughout your 14-days of in-room care, subject to the necessary visiting requirement.

Settling In: a full Care Plan will be developed with you; this will include all the information the staff need to ensure they care for you how you would like to be.  In addition, the Activities Co-ordinator will spend some time getting to know you and will arrange tailored activities for your interests.  Once you have received in-room care for 14-days and received a negative coronavirus test result from your day 12 PCR swab you will be able to meet the rest of the Farthings family and explore the home.

 

Every admission is different and above outlines some key stages throughout the admission process, however they are adaptable for everyone’s individual situations.  A thorough risk assessment will be carried out prior to any admission and the requirements for admission will be fully explained beforehand.

 

If you are considering care for yourself or your loved one, please call our friendly team who will be more than willing to answer any questions you may have, 01777 838 219, alternatively you can email info@ashallcare.co.uk.


Visitor Guidance

All visits MUST be pre-booked through our online booking system: https://outlook.office365.com/owa/calendar/FarthingsResidentialCareHome@ashallcare.co.uk/bookings/

 

Bedroom, Marquee & Garden Visits

  • Every resident care nominate up to 5 ‘named visitors’ who will be able to enter the care home for regular visits (up to 2 at a time and only 2 on any one day)
    • Names, addresses and phone numbers of the 5 named visitors must be given to the Registered Manager prior to any visits taking place.
  • A visitor questionnaire is to be completed before coming into the Home and the visit must not take place if the visitor has:
    • any coronavirus symptoms; high temperature, cough or loss of taste or smell
    • been in contact with someone who is covid positive
    • been instructed to self-isolate by NHS Test and Trace
  • A Coronavirus Lateral Flow Test (LFT) must have been conducted on the day of the visit. These can be provided and taken at Farthings or can be taken home to conduct prior to visiting.
    • It is a legal requirement for LFT’s to be logged on the government website https://www.gov.uk/report-covid19-result utilising Farthings Unique Organisation Number (UON) 10122059 and evidence of negative result MUST be seen prior to entry to the Home.
  • Full PPE MUST be worn at all times throughout the visit, this includes, IIR facemask, apron and gloves all of which will be provideds.
  • The visitor will be escorted to the marquee or residents bedroom.
  • Visitors are politely requested to maintain strict social distancing from other residents, visitors and staff at all times.
  • Staff will return to escort visitors out of the Home at the end of the visiting time or visitors can press the residents call bell to request to be escorted out.

 

Gate, Window & Virtual Visits

  • Additional friends and family to the 5 named visitors are able to have gate, window or virtual visits but they must still be booked via the above booking link
  • The resident will be ready waiting for the visit to take place at the booked time
  • A face covering must be worn if conducting a gate visit and strict social distancing must still be adhered to
  • During a window visit the window must remain closed
  • Virtual visits will be supported by a member of staff if required

 

Visits Outside of the Home

  • Any visits being conducted outside of Farthings MUST be discussed with the Registered Manager beforehand, this is to enable a Risk Assessment to be carried out and to establish whether any isolation will be required upon return to the Home.

Important reminders from NHS Test and Trace

Accessing regular rapid lateral flow tests

Anyone can now get regular rapid lateral flow tests (LFT) without having symptoms.  Rapid lateral tests from the universal testing offer can be ordered through:

Order coronavirus (COVID-19) rapid lateral flow tests - GOV.UK (www.gov.uk)

About 1 in 3 people with COVID-19 do not have symptoms but can still infect others, this is why universal testing is so important.

Please continue to test regardless of the vaccine

It is vitally important that you continue to test regardless of whether you have had the vaccine or not.  While the approved vaccines provide protection to a vaccinated person from becoming seriously ill from COVID-19, we do not yet know if they prevent someone from passing on the virus to others.  You can still carry the virus on your body and clothes if you come into contact with it.

Everyone must continue to follow guidance, including wearing the correct personal protection equipment (PPE) and undertake regular testing to continue to protect themselves, the people we care for, your family, friends and colleagues.


Have your say....

The Department of Health and Social Care is consulting on making vaccination a condition of deployment in care homes for older adults to protect the people most at risk in our society.

This is a complex and important issue. The Government want to gather a wide range of perspectives from across the care home sector about whether this should be introduced and how it would be put into practice.

The deadline has now been extended for responses to midday on Wednesday, 26 May 2021

Have your say here:

Making vaccination a condition of deployment in older adult care homes - GOV.UK (www.gov.uk)


Welcoming new residents through safe admissions

We continue to welcome new residents to our home using our robust covid-secure admission process, whilst protecting those who already live with us and offering safe visiting opportunities.

We specialise in providing care to older people and as a small care home with 22 en-suite bedrooms our team really get to know all residents, understand their needs, and encourage social friendships amongst residents living at Farthings.

We have a robust admission process in place to enable us to offer a safe and compassionate start to living within our care home.

  • Discussions: will take place prior to any admission with the home’s Registered Manager, this may be with yourself or a loved one. This is to gain an overview of your current care needs and requirements.
  • Assessment: if it is likely we would be able to meet your specific needs the Registered Manager will arrange a Pre-Admission Assessment. This is to meet you, discuss what your needs are and how you would like to be cared for.  It will also enable us to give you and your loved ones more information about our home and the facilities we have available to you.  Ordinarily, dependant on circumstance, this would take place face-to-face but rest assured all of our staff are vaccinated, tested three times per week and would be wearing all the necessary Personal Protective Equipment (PPE) for your safety.
  • Time: after initial discussions and assessments our prospective residents are given time to consider their decision, possibly alongside their loved ones.
  • Testing: we will provide a coronavirus test which is to be completed two days before moving into the home and returned a negative result.
  • Moving In: you are welcome to bring any personal effects to help you feel at home. All our rooms are en-suite, and are equipped with a bed, bedside table, chest of drawers, wardrobe, chair, and a television.  You will receive 14-days of in-room care from admission.
  • Settling In: a full Care Plan will be developed with you; this will include all the information the staff need to ensure they care for you how you would like to be. In addition, the Activities Co-ordinator will spend some time getting to know you and will arrange tailored activities for your interests.  You will receive another coronavirus test around 10 days after admission.  Once you have received in-room care for 14-days and received a negative coronavirus test result you will be able to meet the rest of the Farthings family and explore the home.

 

Here are some commonly asked questions recently regarding admissions:

If I have had a coronavirus test which is negative and have had the vaccine, do I still need to have in-room care for 14-days from admission?

Yes – The current Government Guidance (amended 17.05.21) states that to minimise the risk to residents in care homes during periods of sustained community transmission, all residents being discharged from hospital, or interim care facilities to the care home, and new residents admitted from the community, should be isolated for 14-days within their own room.  A 14-day period of isolation is recommended for residents in care homes as older care home residents are particularly vulnerable group and their immune response may differ from younger, normally healthier individuals.  Furthermore, the guidance advises even with a confirmed covid-19 negative status, from a test taken less than 2 days prior to admission, a 14-day period of isolation is still recommended, particularly in care homes for older residents.

I’m worried if I’m in my room for 14-days that I will be lonely and in a strange environment.

Please be assured you will receive plenty of visits from staff throughout the day, this is a great opportunity to get to know the team on a one-to-one basis.  You will be able to take part in some activities in your room, painting, drawing, jigsaws, reading etc.  There is also wi-fi throughout the home so, with the support of staff if needed, you will be able to facetime loved ones, play games or music on the iPad as well as reading the news or even doing some online shopping!  All rooms have a call-bell for calling assistance at any time of day or night.

I really like being outside in the garden and worry about being inside for the first 14-days.

We have some ‘courtyard’ rooms with direct access to the gardens, you will be able to go outside as you will not pass-through communal areas.

If my coronavirus test is positive, will I still be able to move in as planned?

No, we would ask you to complete your 14-day isolation in your current location before moving into the home when you will then receive in-room care for 14-days.

Will I receive routine coronavirus testing whilst living at Farthings?

Yes, currently all residents are tested every 28-days in line with Government guidance.  Furthermore, all staff are tested three times per week.

Can I still have my coronavirus vaccine?

Yes, we have exceptional links with our local healthcare professionals, the roving team will visit the home to administer covid vaccines, whether that be a first or second vaccine.  We are also proud to advise 100% of all staff and residents have received their first vaccine, with over 80% also having received their second.

Am I able to still see my loved ones?

Absolutely!  We have several visiting options; each resident is able to identify five named nominated visitors of whom can visit the resident (max two at a time) in their own bedroom.  Visits can also take place in our gardens, inside our visiting marquee, gate visits, window visits and of course virtual and telephone visits too.

 

If you are considering care for yourself or your loved one, please call our friendly team who will be more than willing to answer any questions you may have, 01777 838 219, alternatively you can email info@ashallcare.co.uk.


Types of care available at Farthings

We specialise in providing care to older people, care which comes in many different forms.  As a small care home with 22 en-suite bedrooms our team really get to know all residents, understand their needs, and encourage social friendships amongst residents living at Farthings.  Below are some of the different types of care we offer:

Dementia Care

Around 850,000 people are living with dementia in the UK (www.alzheimers.org.uk).  All of our staff undergo dementia training, and several have received additional training provided by Nottinghamshire Healthcare NHS Foundation Trust.  Our aim is to support our residents to maintain their dignity and quality of life through a detailed understanding of their social history.  By doing this we are able to support our resident to live the life they choose, we have an activities programme available for everyone and we can support our residents in our internal courtyard area which also features a fishpond with running water.

Residential Care

The most common feedback we receive from family members is that Farthings is a ‘home from home’ our aim is for this to always be the ‘feeling’ when living and visiting Farthings.  As a smaller home our friendly team really get to know all residents, and their loved ones.  Residential care includes own en-suite bedroom, nutritional home cooked meals cooked onsite, housekeeping, and personal support (such as help with hygiene, bathing, medication management) as well as access to GP services. There is an activities programme available in groups or on a 1-2-1 basis dependant on preference.

Respite Care

Caregiving for an elderly, ill, or disabled family member is a demanding job and no one is equipped to do it alone, respite services can provide a vital break (www.helpguide.org).  Respite Care can really offer support, providing that much needed temporary rest so the caregiver can take a step back for a short period to take care of their own health needs, socialise with friends, perhaps catch up on sleep or take a well-deserved holiday knowing their loved one is well-cared for.  Respite care can be planned or unplanned, in cases of emergency.  Respite care offers an ideal opportunity to socialise with different people and forge relationships with other residents within the home.  There are various mentally and physically stimulating activities available for all residents.  In time, respite care can prepare a person to have a better transition into a full-time life in a care home.

If you are considering care for yourself or your loved one, please call our friendly team who will be more than willing to answer any questions you may have, 01777 838 219, alternatively you can email info@ashallcare.co.uk.


Covid safe visiting solutions are available for our residents and their loved ones

We are delighted to welcome relatives and friends back to Farthings to be reunited with their loved ones.

At Farthings we have many ways in which loved ones can remain in touch:

  • Marquee Visit – a face to face visit with your loved one, currently the National Government Guidance allows two nominated individuals to see a resident face to face. We require a negative LFT coronavirus test prior to coming into the home and visitors are required to wear the appropriate Personal Protective Equipment, all are provided on arrival.
  • Gate Visit – we have a gate to our rear garden and welcome visitors to meet their relatives socially distant ‘over the gate’. A face covering should be worn whilst undertaking a gate visit.
  • Window Visit – residents with external rooms can have a window visit at their bedroom should they wish. Alternatively, window visits can take place from our small sitting area on the front of the home.  Many of our residents talk to their loved ones on the telephone whilst having a window visit.
  • Virtual Visit – residents are welcome to utilise the homes iPads to have a video call with their loved ones, the staff team will support residents to do this if required.
  • Telephone – everyone is welcome to utilise the home’s phone to converse with loved ones.

All visits must be pre-booked in advanced though our easy-to-use online booking system.  Bookings can also be made through our friendly team who will make the booking on your behalf.

We are continually reviewing our visiting policies and make changes when we are able or instructed to do so, this is primarily lead by Government Guidance, Nottinghamshire County Council or Bassetlaw Clinical Commissioning Group as well as the Director of Public Health.  Our priority remains to be the safety of our residents, colleagues, and visitors alike.

Sadly, sometimes our residents may require end of life care and in these cases, we will arrange compassionate visits for close family members to take place.  We will support compassionate visits during periods of lockdowns and will do everything we can to support families during this sad time.

Should you have any queries regarding our visiting options please call our friendly team on 01777 838219 or email info@ashallcare.co.uk we look forward to seeing you soon.