Visitor Guidance

All visits MUST be pre-booked through our online booking system:[email protected]/bookings/


Bedroom, Marquee & Garden Visits

  • Every resident can nominate three ‘named visitors’ who will be able to enter the care home for regular visits (up to 2 at a time).
    • Names, addresses and phone numbers of the named visitors must be given to the Registered Manager prior to any visits taking place.
  • A visitor questionnaire is to be completed before coming into the Home and the visit must not take place if the visitor has:
    • any coronavirus symptoms; high temperature, cough or loss of taste or smell
    • been in contact with someone who is covid positive
    • been instructed to self-isolate by NHS Test and Trace
  • A Coronavirus Lateral Flow Test (LFT) must have been conducted on the day of the visit. These can be provided and taken at Farthings or can be taken home to conduct prior to visiting.
    • It is a legal requirement for LFT’s to be logged on the government website utilising Farthings Unique Organisation Number (UON) 10122059 and evidence of negative result MUST be seen prior to entry to the Home.
  • Full PPE MUST be worn at all times throughout the visit, this includes, IIR facemask, apron and gloves all of which will be provided.
  • The visitor will be escorted to the marquee or residents bedroom.
  • Visitors are politely requested to maintain strict social distancing from other residents, visitors and staff at all times.
  • Staff will return to escort visitors out of the Home at the end of the visiting time or visitors can press the residents call bell to request to be escorted out.

Gate, Window, Garden & Virtual Visits

  • Additional friends and family are able to have gate, garden, window or virtual visits but they must still be booked via the above booking link
  • The resident will be ready waiting for the visit to take place at the booked time
  • A face covering must still be worn if conducting a gate visit along with full PPE if having a garden visit and strict social distancing must still be adhered to
  • During a window visit the window must remain closed
  • Virtual visits will be supported by a member of staff if required

Visits Outside of the Home

  • Any visits being conducted outside of Farthings MUST be discussed with the Registered Manager beforehand, this is to enable a Risk Assessment to be carried out and to establish whether any isolation will be required upon return to the Home.

Company Benefits

We appreciate everything our team does to enrich the lives of our residents every single day and we recognise how important it is to ensure our team feels valued and appreciated.  We therefore provide a benefits package to recognise the kind and committed care delivered to our residents which promotes our colleagues wellbeing.


Free Uniform and DBS Check

All of our care home colleagues will receive free uniforms.  When you start working with us we will cover the cost of your DBS check.

Free Meals

All of our care home colleagues working six hours or more will receive a free nutritious meal.

Paid Breaks

All care staff receive paid breaks when they work six hours or more.


All colleagues have access to a pension scheme to help save for their retirements, we also make contributions.

Flexible Working

Ashall Care offers flexible working opportunities through part time or bank contracts.  This also includes a rota app allowing shift swaps, unavailability requests and holiday requests to be easily requested by all colleagues, in addition to claiming additional open shifts.


At Ashall Care we appreciate everyone needs a break that’s why you can access your holiday entitlement from the day you start working with us.

Recommend a Friend

Once you’ve joined Ashall Care, you may know someone who would make a fantastic addition to our team.  If you recommend them to us, and they join us on a permanent contract, you will receive £250 through payroll as a thank you, once the referred friend completes six months service.

Discount Scheme

You will be eligible to apply for the Blue Light Service discount scheme, Ashall Care will pay for you to join the scheme which provides members with thousands of amazing discounts online and on the high street.

Learning and Development

Ashall Care encourages and supports colleagues to complete various nationally recognised qualifications, in addition to the comprehensive mandatory training package.

Healthy Mind

Our myWellbeing plan has qualified counsellors and advisors available 24/7 should you need confidential and independent advice with any mental health or practical life problems.

Free 24/7 GP Access

Our SimplyConsult plan offers 24/7 video GP services and physiotherapist assessments, which allows our colleagues to easily book consultations with both doctors and physiotherapist and get a diagnosis with advice from qualified physiotherapists or GPs with access to prescription delivery.  Colleagues can manage and order repeat NHS prescriptions through the app with free delivery to their door.

Optimise Health Plan

Ashall Care recognises the importance of our employees health and wellbeing and from joining you will be enrolled on the Optimise Health Plan.  Our colleagues are able to claim money back towards the cost of medical check-ups, appointments and treatments.  Cash back is available for; healthy eyes and teeth (sight tests, dental treatment), seeing a chiropractor, osteopath or acupuncturist, chiropodist, podiatrist or reflexologist, healthy checks (consultant appointments, health assessment) and hospital stays and birth or adoption.   Furthermore, as you progress in your career with us at key milestones the level of your health plan will also increase, raising the cashback benefits.  Up to four children under the age of 24 can also be covered for free.